What the site offers
The site provides general information about plumbing problems in and around Buffalo Grove, Illinois, and a phone number where dispatch can arrange a plumber. Using the site means you accept these terms.
If you do not agree with them, please do not use the site. You can still reach a plumber by phone, and the call is covered by the points below.
Information is general, not a diagnosis
Pages on this site describe common causes of plumbing problems and common safety steps. They cannot see your pipes, so they cannot replace an inspection by a licensed plumber.
Plumbing, gas, electrical and flooding situations can be dangerous. If you smell gas, leave the building and call the gas utility or 911 from outside. Follow the guidance of emergency services and utilities over anything written here.
Calls, plumbers and the work itself
The call line is answered by the dispatch team, who arrange a visit by a local plumber. The work is performed under an agreement between you and the plumber who does it, after the plumber explains the problem and the price.
Nothing on this site is a promise of a specific arrival time, a specific price or a specific result. Ask the plumber to confirm what the job includes before you say yes.
Pricing
We do not post dollar prices on the site, because they depend on the job. The price should be explained to you before work starts, and you can accept or decline it.
Costs can depend on access, depth, equipment type, permits and the time of day. If a job later needs more work than first expected, the plumber should explain the change and the price before continuing.
Licensing and permits
Illinois licenses plumbers through the Illinois Department of Public Health. You can check any plumber through the IDPH plumbing license verification page, and we encourage you to do so.
Some work, such as replacing a water heater, may need a permit from the village. Who applies for the permit and when should be agreed with the plumber before work begins. See the about page for more on how to verify a plumber.
Using the site responsibly
Please do not misuse the site, try to interfere with it, or copy its content to publish elsewhere as your own. You may link to a page or quote a short passage with credit.
Links to outside websites are provided for convenience. We do not control those sites and are not responsible for their content.
Limits of liability
The site is provided as is, and we do not promise that it will always be available or free of mistakes. To the extent the law allows, we are not responsible for losses that come from relying on general information on the site instead of getting a plumber to inspect the problem.
Nothing here limits any right you have under Illinois or federal law that cannot be limited by agreement. Questions about insurance for water damage should go to your insurer, since coverage varies by policy.
Changes and governing law
We may change these terms, and the version on this page is the current one. Continued use of the site means you accept the updated terms.
These terms are governed by the laws of the State of Illinois. This is a general statement and does not decide any dispute by itself.
Contact
Questions about these terms can go to contact@proplumbingbuffalogrove.com or to (847) 281-8626. Our address is 1300 W Dundee Rd, Buffalo Grove, IL 60089.
You can also read our privacy policy or visit the contact page.